REFUND AND RETURNS POLICY
Royalregime.in has put in place a no-hassle process to ensure that you can buy from us in confidence and return the item if it has size issues, received an expired product (chances are negligible) if you have paid more than the MRP, the item is faulty or not what you ordered.
For products shipped by us
Should you wish to return a product, we will gladly accept the return of packages within seven (05) days from the receipt of the product. We are happy to initiate a return provided the products are returned unused, with the original tag, in the same condition as you have received them, in their original box and packaging. Temperature-sensitive products are not eligible for any returns.
For products shipped directly by the seller
We are unable to process returns for these products. We will gladly work with you and the seller to find a solution. Just email us at info@royalregime.in and we will take care of the rest. All products that are directly shipped by the seller will be indicated on the product detail (product description) page.
For products that are not yet shipped
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at info@royalregime.in. Once we receive a cancellation notice and if the order has not been packaged/shipped by us, we shall cancel the order and refund the entire amount. For orders already shipped the policy stated above will be applied.
For products damaged in transit
We take utmost care in packaging and shipping the product but some items may be damaged during transit due to circumstances beyond our control. In case you find the product has been damaged in transit, we urge you to not accept the product and send it back. Just drop us an email at info@royalregime.in and we will send a replacement product right away. We want your shopping experience to be top-notch and to your complete satisfaction. In case of any questions or concerns please feel free to drop us a line at info@royalregime.in or call us at +91 8178386750 and we will do our best to ensure you have a safe, enjoyable, and hassle-free shopping experience.
We take utmost care in packaging and shipping the product but some items may be damaged during transit due to circumstances beyond our control. In case you find the product has been damaged in transit, we urge you to not accept the product and send it back. Just drop us an email at info@royalregime.in and we will send a replacement product right away. We want your shopping experience to be top-notch and to your complete satisfaction. In case of any questions or concerns please feel free to drop us a line at info@royalregime.in or call us at +91 8178386750 and we will do our best to ensure you have a safe, enjoyable, and hassle-free shopping experience.
Refund Policy
At Royal Regime, customer satisfaction is our top priority. We want you to have a delightful experience with our herbal tea products. In the event that you are not completely satisfied with your purchase, here’s our refund policy to ensure a smooth and fair process:
1. Eligibility for Refunds:
-
Damaged or Defective Products: If you receive a damaged or defective herbal tea product, please contact our customer support team within 5 days of receiving your order. We will gladly replace the product or provide a full refund.
-
Quality Concerns: If you have concerns about the quality of our herbal tea products, please reach out to us within 5 days of purchase. We appreciate your feedback and will work to address any issues.
2. Process for Refunds:
Contact Us: To initiate a refund request, please contact our customer support team at info@royalregime.in or call at +91 8178386750. Provide your order details, reason for the refund, and any supporting information or images if applicable.
Refund Decision: Once we receive the necessary information, our team will review your request and determine whether a refund is applicable. We will notify you of our decision and refund the amount within 5-6 working days.
If you have any questions or concerns regarding our refund policy or a specific refund request, please don’t hesitate to contact our customer support team at info@royalregime.in or call us at +91 8178386750.
We are committed to ensuring that your herbal tea journey with us is enjoyable, satisfying, and hassle-free. Thank you for choosing Royal Regime for your tea needs.